Senior IT Support Engineer

We are a company that values our team members and is dedicated to their growth and development. Our culture is built on the hard work, professionalism, and determination of our employees. By joining our supportive and caring team, you will become part of a growing organization offering numerous benefits and opportunities for career advancement in a professional and modern work environment. Our goal is for you to flourish as a member of our committed and engaged team, focusing on delivering exceptional customer service and advanced technology solutions. We are seeking a Senior IT Engineer (2nd/3rd Line IT Engineer) to join our technical department. In this role, you will handle complex client incidents, service requests, and planned work. Supporting a national customer base and our internal IT infrastructure, you will resolve escalated tickets, undertake routine proactive work, and assist on project-related tasks as needed. Some fieldwork is involved, giving you the opportunity to meet clients face to face and build relationships in a customer-focused environment. We provide a competitive salary, a comprehensive holiday package with additional days accrued for length of service, extensive training and development opportunities, a wellbeing package, and regular team social events. Your work location will be in person, and we offer a range of benefits to support your wellbeing and professional growth.