2388 IT & Software Developer jobs in the UK
IT Service Desk Technician
£25,000 - 25,000
To be confirmed
Derby Street, Ormskirk + Remote (UK)
£25,000 - 25,000
Requirements
Must:
We are looking for candidates with the following qualifications:
- Prior experience in customer service
- Excellent communication skills
- Proficiency in Microsoft 365 administration
- Ability to provide remote IT support
- Basic network troubleshooting skills
- Familiarity with our software tools
- Strong knowledge of operating systems (Windows, macOS)
- Familiarity with TCP/IP networking protocols
- Experience with ticketing systems
- Understanding of VPN technologies
- Proficiency in computer hardware troubleshooting
- Knowledge of DNS configuration and management
- Basic understanding of firewall principles
- Ability to analyze complex technical issues and provide solutions
- Excellent customer service skills
Responsibilities
As a Service Desk Technician, I will serve as the first point of contact for clients seeking IT support. My role will involve attempting to resolve issues by following established procedures and escalating them to second-line support if necessary. I will work as part of a close-knit service desk team and report to the Service Desk Manager. Key duties will include:
- Responding to client requests for IT support via phone
- Providing first-line IT support to clients
- Managing the entire ticket lifecycle
- Ensuring compliance with SLAs and managing customer expectations
- Providing technical support to end-users, both remotely and in-person
- Installing, configuring, and maintaining computer hardware, software, and peripherals
- Troubleshooting and resolving hardware and software issues
- Setting up and maintaining user accounts and permissions
- Monitoring network performance and troubleshooting connectivity problems
- Documenting technical procedures and creating user guides
- Staying up-to-date with the latest technology trends and advancements
Description
We value our team members and am dedicated to investing in them. Our company culture and strength are built on the hard work, professionalism, and determination of our employees. By joining our supportive and caring team, you will become part of a growing organization that offers numerous benefits and opportunities for career advancement in a professional and modern work environment. Our goal is for you to flourish as a member of our committed and engaged team, with a focus on delivering exceptional customer service and advanced technology solutions. The comprehensive package and benefits we offer include: - Competitive salary of up to £25,000 per year - Competitive holiday package, with additional days accrued based on length of service - Extensive training and development opportunities with internal progression available - Wellbeing package, including discounted gym, support towards optical and dental treatment, and more - Free parking - Regular team social events, including amazing Christmas parties, Family Fun days, and much more Education: - A-Level or equivalent (preferred) Experience: - Technical support: 1 year (preferred) - Customer service: 1 year (preferred) Work Location: - In person.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2388 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Mas & Pas Limited, PDL Finance Ltd, ProCheckUp Limited, EG Group, Amberjack Global Ltd, Computershare, Bank of England among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 90 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 90 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.