2606 IT & Software Developer jobs in the UK

The Medical Protection Society jobs

Operations Effectiveness Lead

£90,000 - 90,000
The Medical Protection Society
Commercial Street, Leeds
£90,000 - 90,000
Company Size icon
Company Size
500-1k
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Lead
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Proven leadership in customer/member operations, with experience in resource planning, complaints management, and service improvement - Strong strategic, commercial, and financial acumen, with the ability to turn insight into action - Experienced in continuous improvement (Lean/CI) and delivering measurable operational efficiencies - Highly skilled in senior stakeholder engagement and influencing - Strong analytical and data capability - Track record of leading teams and delivering change, including managing third parties and driving high performance

Technologies

Responsibilities

- Provide leadership to ensure teams are effectively resourced, supported and able to deliver against objectives and service levels - Own resource and capacity planning, providing real-time and forward-looking insight to support demand management, affordability, and the delivery of change - Lead the member resolution service and drive improvement through root cause analysis - Deliver shared operational support services to achieve service level agreements and manage the outsourced partnership relationship - Deliver high-quality operational reporting, analysis, and insight, acting as a trusted partner to senior leaders to drive performance, transparency, and continuous improvement - Drive operational capability through learning, shared ways of working and readiness for change - Partner with the Transformation Management Office to prioritise, plan, and implement change - Identify and manage operational risks, ensuring strong governance, data integrity, regulatory compliance, and proactive management of emerging pressures

Description


We are the Medical Protection Society (MPS), the worlds leading medical defence organisation, providing expert advice, support and protection to healthcare professionals globally. Joining our team means being part of a purpose-driven organisation where your work supports healthcare professionals worldwide. We offer meaningful, impactful roles and a collaborative, inclusive culture with a strong focus on learning, leadership development, and career progression. You will benefit from a flexible hybrid-working arrangement, competitive compensation including a discretionary bonus, and a holistic health and wellbeing support package.
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