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Second Line Helpdesk Engineer
£27,000 - 30,000
Centenary Way 2, Taunton
£27,000 - 30,000
Requirements
Must:
- Strong knowledge of troubleshooting hardware, software, and network issues.
- Proficient in Microsoft 365 and familiar with operating systems (Windows, MacOS).
- Experience with Active Directory administration.
- Understanding of network protocols such as TCP/IP, DNS, and DHCP.
- Excellent communication and customer service skills.
- Ability to diagnose and resolve escalated incidents efficiently.
- Knowledge of remote access tools and remote support.
- Basic scripting skills in PowerShell or similar (desirable).
- Understanding of cloud technologies, such as Azure or AWS (desirable).
- Relevant certifications including CompTIA A+, Microsoft MTA, or ITIL Foundation (desirable).
Responsibilities
As a Second Line Helpdesk Engineer, I provide advanced technical support to resolve complex hardware, software, and network issues for our end users. I troubleshoot and diagnose problems, often handling escalated incidents from first-line support, ensuring timely resolution within service level agreements (SLAs). I support various operating systems including Windows and MacOS, as well as critical business applications like Microsoft 365. Additionally, I administer user accounts, manage network protocols and remote access tools, and collaborate with colleagues and third-party vendors to maintain high service standards.
Description
This position is based in Taunton with a hybrid work model, allowing for 2 to 3 days of remote work each week. We offer a competitive salary of up to £30,000 per year. If you are interested in joining our team or have any questions, we encourage you to apply.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2083 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, Mas & Pas Limited, client server, Client Server, Babcock International, Core-Asset Consulting, ApplianSys among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 73 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 73 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.