Head of IT Security and Platform Engineering

- Define and drive the vision, strategy, and roadmaps for Platform towers, aligned with our business objectives and risk appetite. - Oversee integration and collaboration across the four core platform towers: Digital Workspace Services (DWS), Support and System Reliability Engineering (SSRE), Platform and Cloud Engineering (PaCE), and Security & Network Operations (SNOPs). - Establish and communicate the Cyber Security Strategy and Roadmap, ensuring alignment with enterprise resilience and regulatory requirements. - Shape the cyber security vision and build a corresponding technical roadmap that delivers world-class security controls across cloud infrastructure, networks, endpoints, identity & access management, application security, and threat detection. - Collaborate closely with the SNOPs Lead to adapt the SNOPs roadmap priorities in response to shifts in industry, evolving threat landscape, and regulatory requirements. - Ensure effective 24/7 security operations, including security incident management. - Collaborate closely with the Enterprise Resilience function to ensure integrated risk management and incident response. - Promote stakeholder engagement and cross-functional collaboration to embed a culture of security awareness and ownership throughout the organization. - Ensure high availability, performance, and security of all technology systems and infrastructure. - Monitor and improve service levels, incident resolution times, and system reliability metrics. - Lead cross-functional coordination for escalations, major incidents, and service continuity planning. - Provide leadership and direction to platform tower leads and foster a culture of continuous improvement, collaboration, and innovation across all teams. - Support recruitment, onboarding, and capability development to meet evolving technology needs. - Oversee the delivery and lifecycle management of Microsoft 365 and collaboration platforms, cloud platforms, network and security operations, and monitoring/observability systems. - Ensure alignment with architectural standards and regulatory requirements. - Act as the escalation point for unresolved issues across platform towers. - Collaborate with product teams, business units, and external vendors to ensure service excellence and alignment with user needs. - Represent Technology in relevant Information Security, Risk, and project Committees, ensuring visibility and accountability for effectively managing cyber security risks. - Represent Security and Platforms in governance forums such as the Architectural Review Board (ARB).