2311 IT & Software Developer jobs in the UK
Network Architect
£25,000 - 27,500
Guildhall Yard, City of London
£25,000 - 27,500
Requirements
Must:
We seek candidates with strong experience in Service Integration and Management (SIAM) within multi-supplier environments. You should possess expertise in ITIL v4 and ITSM platforms, preferably ServiceNow. A proven ability to design service architecture, ticket flows, and Service Level Agreement (SLA) frameworks is essential. Additionally, excellent governance, reporting, and stakeholder management skills are required. Familiarity with cloud infrastructure (AWS, OpenShift), secure/government environments, and experience in contract and commercial management are desirable.
Responsibilities
In this role, you will:
1. Service Architecture & Design
- Define and implement the service architecture for integrated services.
- Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfillment) using IBM standard ITIL documentation adapted to our requirements.
- Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
- Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.
2. Service Transition
- Lead the onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
- Coordinate testing and acceptance for new or changed services.
3. Governance & Reporting
- Operate the SIAM governance framework through monthly service reviews with suppliers, SLA/KPI reporting, and trend analysis, along with risk and compliance audits.
- Maintain escalation paths and RACI matrices.
4. Continual Service Improvement (CSIP)
- Develop CSIP plans to optimize processes, improve SLA adherence, and enhance customer experience.
- Drive automation and efficiency improvements across ITSM workflows.
5. Stakeholder & Supplier Management
- Act as the central point of contact for service integration issues.
- Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams.
- Provide clear reporting to senior leadership on service health and improvement initiatives.
Description
This role is designed to build and implement a robust service architecture across multiple suppliers, ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. Youll be responsible for L3 and L4 resolver groups, with L1 and L2 management aligned with the Ministry of Defence (MoD). Note that ITSM tool configuration is out of scope for our client, and the SIAM responsibilities will be operated within our defined framework. Your focus will be on driving governance, overseeing service transitions, and fostering continual improvement while maintaining operational excellence.
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You can find Software Architect salaries in the UK here.
How many Software Architect jobs are in the UK?
Currently, there are 2311 Architect openings. Check also: Cloud jobs, Security jobs, ElasticSearch jobs - all with salary brackets.
Is the UK a good place for Software Architects?
The UK is one of the best countries to work as a Software Architect. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Software Architect jobs in the UK?
Concentrix, Kendal Nutricare, Kirintec Limited, PayItMonthly Ltd, Executive Jet Support Ltd, MastarRec, Trinity Workshops Ltd among others, are currently hiring for Architect roles in the UK.
The company with most openings is Experis as they are hiring for 99 different Software Architect jobs in the UK. They are probably quite committed to find good Software Architects.
The company with most openings is Experis as they are hiring for 99 different Software Architect jobs in the UK. They are probably quite committed to find good Software Architects.