3063 IT & Software Developer jobs in the UK
Desktop and Site Support Engineer
£30,000 - 70,000
Teleperformance
Bond Street, Hillhead + Remote (UK)
£30,000 - 70,000
Requirements
Must:
- Ability to attain CTC and SC clearance as per UK government requirements.
- Ability to maintain a high degree of customer service for all support queries.
- Proven track record of close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer.
- Proactive approach, ability to prioritise and manage own workload.
- Ability to solve complex problems & participate in continuous improvement.
- Excellent oral and written communication skills.
- Keen attention to detail.
- Ability to relate to others in a positive manner.
- Strong team focus.
- Experience with MS Office Packages.
- Experience and/or Qualifications in an IT field (advantageous).
- Experience with Windows 10 & 11 (advantageous).
- Experience working with VDI solutions (advantageous).
- Experience with Cisco Networking desirable (advantageous).
- Experience with MECM for software deployment, Intune, OS build and patch management (advantageous).
- Experience with Microsoft Entra ID (advantageous).
- Experience of managing and implementing Group Policy in an enterprise environment (advantageous).
- Experience with Anti-Virus software and managing cyber security threats (advantageous).
- Experience working with O365 products and services (advantageous).
- Working experience of ITIL and/or ISO270001 processes and procedures (advantageous).
Responsibilities
- Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users.
- Software deployment and updates for all devices used in the estate.
- Maintain a high degree of customer service via in-person communication, call, e-mail, and instant messaging for all support queries.
- Support and triage of major incidents impacting business productivity and ability to maintain client KPIs.
- Gather and submit evidence in relation to quarterly and annual security policies, and external audits.
- Identifying business risks and ensuring adherence to internal and external security requirements.
- Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer.
Description
At Teleperformance, we are a global leader in multichannel customer experience management, connecting the most respected brands with their customers since 1978. We offer competitive benefits and a supportive working environment, recognized as a Great Place to Work across multiple countries, including the UK. Our role for a Desktop Support Engineer is based in Cuprum, where you will provide vital support to both onsite and remote employees. Join us in our commitment to maintain high standards in customer service and technical support.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3063 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
The Scouts Association, Mas & Pas Limited, Hillside Primary Care IT Services, Companies House, Delapt Technologies UK, OpenWorks Engineering, Ctrl Alt among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 93 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 93 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.