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Senior IT Support Analyst
£35,000 - 40,000
Techunite Ltd
St Peter's Street 29, Farnham
£35,000 - 40,000
Requirements
Must:
- A minimum of 5 years of experience in IT support, including at least 2 years in a senior or escalation-level role.
- Strong knowledge of:
- Windows and MacOS operating systems
- Windows Server and Microsoft 365
- Networking fundamentals and endpoint management
- Previous experience in a Managed Service Provider (MSP) environment is highly desirable, as well as familiarity with Autotask PSA.
- Demonstrated ability to mentor, support, and develop junior staff.
- Strong communication skills and the ability to manage customer expectations effectively.
- Relevant Microsoft certifications (MCP, Modern Desktop Administrator, 365 Fundamentals) are a plus.
Responsibilities
- Act as the primary escalation point for complex technical issues, providing expert-level support and guidance while diagnosing, troubleshooting, and resolving Level 1/2 support matters.
- Lead the day-to-day operations of the service desk, balancing hands-on technical work with team management.
- Proactively monitor and maintain client systems to ensure minimal disruption and high service availability.
- Maintain and improve internal documentation, including ticket notes, SOPs, and knowledge base articles.
- Support junior team members through coaching and mentorship.
- Plan and prioritize workload across the team to ensure SLAs are consistently met.
Description
We at Techunite are excited to partner with a growing and dynamic organization to recruit a Senior IT Support Engineer / Service Desk Lead. This key role within the service desk team is ideal for someone with strong technical expertise who is ready to step into a leadership-focused position. This office-based opportunity is perfect for a technically hands-on individual who enjoys mentoring others, improving processes, and playing a crucial role in service delivery. You will take ownership of day-to-day operations on the service desk, guide and support your team, and act as the main escalation point for more complex technical issues. In addition to the core support responsibilities, this role offers a clear development path into an IT Service Manager (ITSM) position as the business continues to scale. It's a great fit for someone with ambition to grow into a more strategic, business-facing role over time. At Techunite, we specialize in connecting top tech talent with the right opportunities. We work closely with our clients to ensure the best match—not just technically, but culturally too. If you’re ready to take the next step in your IT career, we’re here to support you every step of the way.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2637 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, Client Server, client server, Pharmacy2U, HM Land Registry, Mas & Pas Limited, Core-Asset Consulting among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 76 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 76 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.