3217 IT & Software Developer jobs in the UK
Technical Support Analyst
£29,000 - 69,000
Technical Prospects
James Street 9-11, Harrogate
£29,000 - 69,000
Requirements
Must:
- Previous experience in an IT support or helpdesk role with hands-on experience using a ticketing system to log, update, and manage support requests in line with SLA requirements.
- Understanding of Microsoft environments, including: Microsoft Server Operating Systems, Windows 11, and Microsoft 365.
- Technically minded with strong troubleshooting and problem-solving skills.
- Excellent communication skills — able to interpret and explain technical and non-technical information clearly.
- Highly organised, able to manage and prioritise workload effectively.
- Customer-focused with a professional and approachable manner.
Responsibilities
- Act as the first point of contact for customer technical support queries.
- Communicate with customers to understand, diagnose, and resolve IT issues.
- Provide initial troubleshooting and remote support.
- Escalate complex issues to 2nd Line Support where necessary.
- Accurately record all actions, updates, and resolutions within the ticketing system.
- Work to defined SLAs and follow established workflows and processes.
- Manage customer expectations and provide timely updates.
- Prioritise workload effectively to meet agreed timescales.
Description
We are a well-established and growing IT support business based in Harrogate, providing expert support across both on-premise and cloud-hosted systems. We are currently recruiting a Technical Support Analyst to work with a diverse portfolio of clients, delivering reliable, responsive IT solutions and building long-term partnerships through excellent service and technical expertise. The position offers a basic salary of £27,000 - £31,000, along with great benefits including 25 days + statutory bank holidays, and investment in training and professional certifications, allowing allocated time during the working week for study.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3217 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Collect Solutions Ltd, Arctic Shores, SwapTix, HM Land Registry, Wilson James, Companies House, Hamilton Jones Consulting among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 111 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 111 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.