3103 IT & Software Developer jobs in the UK
2nd Line Support Engineer
£33,000 - 38,000
Technical Prospects Ltd
Station Parade, Harrogate
£33,000 - 38,000
Requirements
Must:
- Proven experience in a 2nd Line technical support role supporting B2B users.
- Familiarity with ITIL processes would be advantageous.
- Experience supporting Windows 11 and Windows Server 2019 and above.
- Practical experience with Microsoft 365 and Azure.
- Solid working knowledge of Active Directory, Remote Management and Security tools.
- Good understanding of networking principles.
- Experience supporting desktops, laptops, servers, and associated peripherals.
- Clear and professional communication skills.
- Ability to manage and prioritise multiple support requests effectively.
- A full UK driving licence is required, as the role will involve travel to client sites across Yorkshire.
Responsibilities
- Providing 1st and 2nd line technical support via the company helpdesk, responding to user queries in a timely and professional manner.
- Diagnosing and resolving issues relating to hardware, operating systems (Windows, macOS, Linux), and software applications, including Microsoft 365.
- Supporting network connectivity issues, including LAN, VPN, DNS, TCP/IP protocols, and firewall configurations.
- Administering user accounts and permissions within Active Directory.
- Deploying software and managing updates using SCCM.
- Supporting Windows Server environments, including HP ProLiant server infrastructure.
- Monitoring systems using PRTG and investigating alerts as required.
- Configuring and maintaining network devices such as switches, routers, and firewalls.
- Reviewing system logs and network activity to identify potential issues.
- Producing clear and accurate technical documentation.
- Maintaining a high standard of customer service when liaising with users at all levels.
Description
We are a well-established IT Services Provider based in Harrogate, supporting clients throughout Yorkshire. We are currently seeking an experienced 2nd Line Support Engineer to join our professional technical team. This is an excellent opportunity to join a progressive organisation that values technical excellence, professional development, and high standards of client service. We offer a basic salary of £33,000 – £38,000 along with great benefits, including 25 days plus statutory bank holidays and investment in training and professional certifications, with allocated time during the working week for study.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3103 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
SwapTix, Arctic Shores, FCDO Services, Counter Terrorism Policing, Evri, Sage, MOD - Defence Digital among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 86 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 86 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.