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1st Line IT Support Technician
£25,000 - 30,000
Tech Ahoy
St. John Street 44-46, London + Remote (UK)
£25,000 - 30,000
Requirements
Must:
- Previous experience in a 1st line support, helpdesk, or similar technical role
- Familiarity with both macOS and Windows operating systems
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Strong communication and interpersonal skills
- Well-organised, with the ability to prioritise and manage multiple tasks
- A customer-first mindset and a willingness to learn
Desirable:
- Experience with Microsoft 365, Google Workspace, or cloud-based platforms
- Exposure to MDM solutions (e.g. Intune, JumpCloud)
- IT certifications (CompTIA A+, ITIL Foundation, or relevant Microsoft certifications)
Responsibilities
- Serve as the first point of contact for incoming IT support requests (via phone, email, and ticketing system)
- Provide first-line technical support for hardware, software, SaaS applications, and network-related issues
- Support onboarding and offboarding procedures, including device provisioning and account setup
- Maintain and update accurate documentation of support issues, solutions, and processes
- Escalate more complex or unresolved issues to the 2nd/3rd line support team
- Deliver exceptional customer service to clients, both remotely and on-site when required
Description
We are Tech Ahoy, a growing Managed Services Provider (MSP) delivering reliable, security-focused IT solutions to a diverse portfolio of clients across various sectors. We are seeking a proactive and service-oriented 1st Line IT Support Technician to join our London-based team. This is an excellent opportunity for a motivated individual looking to build a career in IT support, with strong opportunities for professional development and hands-on exposure to a modern IT stack – including cloud platforms, Apple device management, and automation tools. We offer a competitive salary of up to £30K and a pension scheme, along with support for learning and development, including training and certification opportunities. You'll enjoy a dynamic and friendly working environment with regular team socials and professional development sessions. Our office is conveniently located with excellent transport links via the Elizabeth Line, Thameslink, and Metropolitan Line. If you're eager to develop your career in IT support within a forward-thinking and collaborative environment, we would love to hear from you. Let's connect and discuss your future with us!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2653 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, Street Group, Mas & Pas Limited, Core-Asset Consulting, ApplianSys, u-blox, Serac Group among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 87 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 87 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.