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Technical Support Specialist
35,000 - 35,000 GBP
Talent Finder
Commercial Street, Leeds + Remote (UK)
35,000 - 35,000 GBP
Requirements
Must:
- I require 3 years' experience working in a busy customer service setting.
- I need proven technical knowledge of and working experience with electro-mechanical products and security products (not IT-related).
- I look for proven experience in diagnosing and resolving technical issues related to products, providing step-by-step solutions to customers and installers.
- Knowledge and experience of installation requirements and procedures are essential.
- A recognised engineering qualification and/or considerable ability to understand electro-mechanical concepts and tailor appropriate solutions that are technically sound and commercially competitive is necessary.
- Previous experience with installing or fault finding on small to medium-sized IP-based access control or CCTV systems (not IT helpdesk) is important.
- Excellent written communication skills are a must, including the ability to compose professional written responses.
- I value a confident and outgoing approach, along with strong numeracy, analytical, and customer service skills.
- Excellent verbal troubleshooting and problem-solving skills are required.
- Previous experience in a technical customer-facing role, such as technical support, pre/post sales, commissioning, field service, applications engineering, estimating/proposals, etc., is essential.
- Outstanding customer service skills demonstrated in a previous role are crucial.
- I appreciate patience and empathy to guide and explain technical information to less technical customers.
- An ability to learn new products quickly is key.
- I may ask for assistance with on-site installation by offering support and expertise with wiring, commissioning, etc.
- Flexibility to undertake any other tasks as required.
Responsibilities
- I will be the senior point of contact for resolving technical queries and questions for product installers, end users, and colleagues via phone, email, and face-to-face interactions.
- Guiding installers through the setup and configuration of products remotely will be part of my role.
- I will assist customers with technical queries by fault-finding and troubleshooting over the phone and face-to-face (these are not IT-related queries).
- Delivering pre/post installation technical advice is essential.
- I will provide support and expertise with wiring diagrams.
- Being a product expert on a wide range of products and answering questions from customers and colleagues about these products will be my responsibility.
- I aim to provide the best possible customer service and achieve high customer satisfaction, focusing on first-time fixes.
- Providing outstanding customer service while showcasing a positive and helpful attitude, ensuring customer satisfaction and managing customer expectations, is crucial.
- Developing strong and long-standing relationships with regular customers is a key aspect of my role.
- Testing suspected faulty equipment will also be part of my duties.
Description
In return, I offer a performance-related bonus, a competitive industry salary, and career development training programmes. You will benefit from a generous holiday allowance, with an increased holiday allowance after 3 years of service. I provide a company pension scheme, an excellent break-time area, free on-site parking, and private health care after 3 years. Additionally, I have a holiday purchase scheme available.
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You can find Support Engineer salaries in the UK here.
How many Support Engineer jobs are in the UK?
Currently, there are 547 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for Support Engineers?
The UK is one of the best countries to work as a Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Support Engineer jobs in the UK?
Core-Asset Consulting, BAE Systems, DataAnnotation, GCHQ, Reedsy, client server, Client Server among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 47 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.
The company with most openings is Ocho as they are hiring for 47 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.