User Researcher

In this role, you will plan, design, and conduct user research using a range of qualitative and quantitative methods. You will work closely with multidisciplinary teams to embed user-centred design practices. It will be your responsibility to champion user needs and ensure they are central to service design and delivery. You will also develop research plans and deliver actionable insights to inform product and service development. Presenting findings to stakeholders and influencing decision-making will be key aspects of your role. Furthermore, you will ensure that research activities align with GDS guidelines and contribute to service assessments, while maintaining research documentation and contributing to the continuous improvement of research practices.