Service Architect

- Translate complex delivery arrangements into clear, understandable service catalogue descriptions, offerings, and narratives - Identify roles, responsibilities, and key hand-offs across teams and suppliers - Define service inputs, outputs, and critical control points - Work with stakeholders to validate process flows and operating assumptions - Document the end-to-end service model, clearly defining scope, boundaries, and service components - Surface dependencies, assumptions, risks, and constraints within the service design - Produce transition-ready documentation suitable for operational handover - Support service transition planning by ensuring clarity, completeness, and usability of artefacts - Capture current-state and where needed future-state operating models at a high level - Map key business, operational, and support processes using simple, consistent flow diagrams