1072 IT & Software Developer jobs in the UK
Be among the first 5 applicants!
1st Line IT Desk Support Engineer
£30,000 - 30,000
TXP
Birmingham New Road, Dudley
£30,000 - 30,000
Requirements
Must:
- Previous experience in a 1st line IT support or helpdesk role (minimum 1 year preferred).
- Strong knowledge of Windows 10/11, Microsoft Office 365, and basic networking.
- Familiarity with Active Directory, Exchange, and remote support tools (e.g., TeamViewer, AnyDesk).
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills, comfortable supporting users at all levels.
- Ability to work independently and manage multiple tasks effectively.
- A proactive attitude and willingness to learn and grow within the role.
- Desirable (Not Essential): Experience with ITIL-based environments, exposure to Microsoft Intune, Azure AD, or ticketing systems like Freshdesk or ServiceNow. Relevant IT certifications (e.g., CompTIA A, Microsoft Fundamentals).
Responsibilities
- Provide 1st line technical support to internal users via phone, email, and remote tools.
- Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity.
- Log, track, and manage support tickets using the internal ITSM/ticketing system.
- Escalate unresolved issues to 2nd/3rd line support teams as needed.
- Assist with user account management (Active Directory, Microsoft 365).
- Support device setup, configuration, and deployment (laptops, desktops, mobile devices).
- Maintain accurate documentation of issues, fixes, and procedures.
- Deliver excellent customer service and communicate technical information clearly to non-technical users.
Description
We are a growing organization based in Brierly Hill, and we are seeking a proactive and customer-focused 1st Line IT Desk Support Engineer to join our team. This is a fantastic opportunity for someone with a solid foundation in IT support who is ready to take the next step in their career. We offer a competitive salary of £25,000 - £30,000, depending on experience, and our working hours are Monday to Friday with no weekends. You will be part of a supportive team environment with opportunities for training and development. Join us to work in a dynamic organization where your input is valued and help us continue to deliver exceptional service. Ready to take the next step in your IT career? Apply now to become part of our innovative and collaborative team.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1072 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Unisys, onebillion, Core-Asset Consulting, ApplianSys, Defaqto, u-blox, SpaMedica among others, are currently hiring for Support roles in the UK.
The company with most openings is LA International Computer Consultants Ltd as they are hiring for 37 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is LA International Computer Consultants Ltd as they are hiring for 37 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.