Group Network Engineer

- Monitor alerts, dashboards and reports on all networks to proactively prevent incidents and outages to IT services - Collaborate with Lead Network Architect with network-related projects - Administer network devices and services (e.g., switches, routers, firewalls, access points) - Implement changes to network configurations following best practices - Manage and maintain all data centres health including specialist hardware - CCTV, UPS - Support vulnerability remediation and security audits for network infrastructure - Maintain accurate documentation: network diagrams, device inventory and configuration baselines - Create and update operational procedures and knowledge articles - Share knowledge with the wider team; mentor Service Desk where applicable - Work with suppliers/ISPs to provision circuits and troubleshoot carrier issues - Administer changes to configuration on Firewalls including whitelisting - Responsible for IT implementations at all sites including Head Office, Warehouse, Stores, Showrooms - Build, configure and test all IT equipment for all sites including new, refits, relocations - Install equipment onsite with checks undertaken to ensure completion to a high standard - Removal and disposal of decommissioned IT equipment - Manage site schedules ensuring all tasks are completed in a timely manner - Monitor and manage stock levels to ensure availability at all times - Configure and update images for IT equipment for all sites - Visit sites to fix any implementation-related incidents or action any request raised via the IT Service Desk - Ensure that the company standardisation is adhered to at all times - Work to agreed SLAs whilst offering a high level of service - Produce support documentation as appropriate following company templates - Act as a point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLAs - Support Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels - Update all Knowledge Management systems to help support the Service Desk with knowledge transfer - Train and develop the Service Desk team on new solutions and services to help them support at a high standard - Generate and implement ideas for cost savings and continuous improvement to processes/service levels - Ensure best value is achieved with all hardware and software purchases - Find opportunities to improve repetitive processes through automation where appropriate - Constantly seek potential improvements for all IT processes to enhance service levels - Deliver assigned enablement projects to time and budget to achieve agreed objectives - Ensure that all changes follow the internal change management processes - Provide on-call support outside of regular business hours as needed