2nd/3rd Line Software Support

We are looking for individuals with extensive Software Support experience, ideally from an MSP background, and at least 5 years of experience in a similar role. You should have a good understanding of databases, particularly Postgres and MSSQL, and any exposure to Software Testing would be advantageous. Proficiency in software development languages such as PHP, C, Java, and React, along with a general knowledge of common network protocols, is essential. Experience with ticketing and case management software is also required. We value excellent communication skills, a strong customer service ethos, and good problem-solving abilities. You should demonstrate teamwork and be comfortable working with all levels of staff, from senior management to end users. The ability to multitask and manage multiple issues simultaneously is crucial, alongside excellent listening skills to identify user challenges. Lastly, the ability to work well under pressure and maintain composure during difficult situations is paramount.