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IT Assistant / 1st Line Support Technician
£24,938 - 26,598
Synlab
Blackfriars Road 41-45, Bathpool
£24,938 - 26,598
Requirements
Must:
- GCSE Maths and English Grade 5 or above (A-C)
- Level 2 IT qualification (e.g. ECDL)
- Evidence of successful further education
- Experience in managing sensitive and complex enquiries
- Flexibility to meet the demands of the role
- Ability to work and travel across all sites
- Capability to work under pressure when appropriate
- Strong ability to interpret data
- Excellent attention to detail and accuracy
- Excellent administrative and organisational skills
- Highly self-motivated and able to work independently while being a collaborative team player
- Strong resolution skills for managing and prioritising conflicting deadlines
- Good level of physical fitness to carry and move equipment (e.g. printers, computers, monitors)
- Versatility and adaptability within changing environments
- Customer service experience with excellent written and verbal communication skills
- Ability to logically analyse and document problems, deciding on the best course of action
- Ability to explain complex technical issues in accessible language for staff with limited computer experience
- Effectiveness in a stressful environment while maintaining composure
- Friendly demeanor with good manners at all times
- Good presentation skills for training groups of staff
- Strong knowledge of Microsoft applications
- Good troubleshooting abilities for hardware and software peripherals
- Demonstrated tact, diplomacy, empathy, and critical negotiation skills
Responsibilities
- Logically and systematically analyse, prioritise, and record Laboratory IT issues raised by service users.
- Resolve complex technical issues immediately or escalate them to the appropriate second-line specialist within the team where necessary.
- Ensure that all issues are addressed within agreed time constraints.
- Provide advice, training, and assistance to users to help them resolve technical issues and use Laboratory IT systems correctly.
- Offer first-line support for Laboratory Information Management Systems (LIMS) and all hardware and software across pathology, ensuring timely resolution of any problems.
- Collaborate with other members of the Pathology IT Team to provide a comprehensive, high-quality service to all users and customers, demonstrating good communication and teamwork practices.
Description
We are excited to invite you to join our IT Service team as an IT Assistant on a permanent, full-time contract. This role is ideal for individuals who are committed to delivering exceptional patient and customer service and thrive in a collaborative environment where knowledge sharing is essential. As a key member of the Pathology IT Service team, you will provide crucial support for all Pathology systems and work closely with our laboratory colleagues at the Hub and two Essential Service Laboratories (ESLs). You will play a vital role in ensuring the reliability of our systems and delivering essential information to our service users, directly contributing to effective healthcare delivery. This position is based in person at our Hub lab site on Lisieux Way, with the possibility of working at one of our ESL sites as required. At SYNLAB UK & Ireland, we pride ourselves on working closely with clinicians, hospitals, occupational health providers, and clinical researchers to deliver comprehensive pathology services. We embrace diversity in our workforce and believe that an inclusive workplace culture is essential for attracting and retaining top talent. Please note that we reserve the right to close any advertisements once we have received a sufficient number of applications. If you apply for this position and do not hear from us within two weeks, please assume that you have not been shortlisted. We are committed to equal opportunities and do not discriminate unlawfully based on any status or condition protected by applicable UK employment law. Unfortunately, we do not offer sponsorship, so candidates must have the legal right to live and work in the UK to be considered.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2704 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, HM Land Registry, Street Group, BAE Systems, Mas & Pas Limited, Core-Asset Consulting, ApplianSys among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 85 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 85 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.