2900 IT & Software Developer jobs in the UK
IT Helpdesk Engineer
£24,500 - 28,000
Swift Digital Solutions
East Barnet Road 128, East Barnet
£24,500 - 28,000
Requirements
Must:
- 1–2 years experience in a 1st Line IT Support or similar role
- Good working knowledge of Windows 10/11 and Microsoft Office / Microsoft 365
- Strong communication skills — confident speaking to users at all technical levels
- Ability to manage and prioritise tasks in a busy support environment
- A proactive, problem-solving mindset with a genuine interest in IT
- Willingness to learn and take ownership of issues from start to finish
- Exposure to Active Directory and Microsoft 365 administration (desirable)
- Experience using ticketing systems and remote support tools (desirable)
- Good understanding of networking concepts (DNS, DHCP, TCP/IP, VPNs) (desirable)
- Familiarity with Intune, Autopilot, and Mobile Device Management (desirable)
- Experience with cybersecurity best practices and endpoint protection (desirable)
- Experience with servers, cloud platforms, or VoIP systems (desirable)
- Experience with Datto RMM, EDR, WorkPlace (desirable)
Responsibilities
- Act as the first point of contact for IT support requests via phone, email, ticketing system, and in person
- Log, manage, and resolve support tickets efficiently, ensuring excellent communication throughout
- Troubleshoot and resolve common hardware, software, and connectivity issues
- Escalate more complex issues to 2nd or 3rd line engineers when required, with clear documentation
- Set up and configure laptops, desktops, printers, mobile devices, and peripherals
- Assist with user onboarding and offboarding, including account creation and device preparation
- Support Microsoft 365 users (Outlook, Teams, SharePoint, OneDrive)
- Assist with basic networking and VoIP issues
- Maintain accurate asset records and follow internal IT procedures
- Occasionally attend client sites for installations or support work
Description
At Swift Digital Solutions, we are a fast-growing IT Services and Managed Service Provider based in East Barnet, Hertfordshire. We deliver practical and reliable IT solutions to a diverse range of clients, and as we expand our technical team, we offer this exciting opportunity for a 1st Line IT Support Engineer. We provide a supportive and close-knit team environment, ensuring all our team members have access to training and a clear pathway for progression into 2nd and 3rd line support. Join us for hands-on experience with a variety of real-world IT systems and clients.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2900 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Bluefruit Software Limited, City of Lincoln Council, EG Group, Counter Terrorism Policing, RevOps Automated, Ishida Europe Ltd, Unum Group among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 77 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 77 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.