3012 IT & Software Developer jobs in the UK
1st Line Support Engineer
£25,000 - 28,000
Sue Ross Recruitment Ltd
Ecclesall Road 862, Sheffield
£25,000 - 28,000
Requirements
Must:
- 1–2 years of experience in an IT support or service desk role
- Basic understanding of Windows operating systems (Windows 10/11, Windows Server fundamentals)
- Basic understanding of end-user hardware troubleshooting
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Familiarity with patching and endpoint management concepts
- Ability to prioritise tasks and work within a ticket-based environment
- Experience supporting a hybrid IT environment (on-prem + cloud) (preferred)
- Exposure to Microsoft 365, Active Directory, and Azure/Entra ID (preferred)
- Familiarity with endpoint management or patching tools (preferred)
- Entry-level certifications (e.g., CompTIA A+, Network+, Microsoft Fundamentals) (preferred)
Responsibilities
- Provide first-line support for desktops, laptops, mobile devices, printers, and peripherals
- Troubleshoot hardware, software, and basic network connectivity issues
- Support Windows and/or macOS operating systems and common business applications
- Assist users with account access, password resets, and basic security practices
- Monitor on-premises and cloud-based servers for availability and performance
- Assist with basic server administration tasks (user accounts, permissions, services)
- Escalate complex server or infrastructure issues to senior support as required
- Perform routine patching and updates for servers and end-user devices
- Assist with endpoint management tools (e.g., MDM, RMM, or device management platforms)
- Verify patch compliance and report issues or failures
- Support systems in a hybrid environment (on-premises and cloud-based platforms)
- Assist with Microsoft 365, Active Directory, Azure AD/Entra ID, or similar services
- Help maintain secure access to systems for remote and on-site users
- Log incidents, requests, and resolutions accurately in the ticketing system
- Follow standard operating procedures and contribute to IT documentation
- Communicate clearly with users regarding issue status and resolution
Description
We are a highly respected provider of commercial services including electrical, mechanical, data, and IT solutions. We offer a dynamic work environment where you can grow your skills and be part of a supportive team. This position is for a permanent role as a 1st Line Support Engineer, focusing on user support, device and server monitoring, patching, and basic systems administration. Join us in ensuring reliable and secure day-to-day IT operations.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3012 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Bluefruit Software Limited, The Scouts Association, City of Lincoln Council, Mas & Pas Limited, Una Watch, CGI, FCDO Services among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 97 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 97 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.