2265 IT & Software Developer jobs in the UK
1st Line Helpdesk Analyst
£28,000 - 28,000
Sue Ross Recruitment Ltd
Ecclesall Road 862, Sheffield + Remote (UK)
£28,000 - 28,000
Requirements
Must:
- Ability to diagnose PC, software, hardware, and basic network issues verbally or remotely
- Working knowledge of Windows 10 & 11
- Familiarity with Microsoft Office applications
- Experience with Microsoft 365 administration
- Understanding of Active Directory user management
- At least 12 months’ experience in a similar IT support role
Responsibilities
- Acting as the first point of contact for clients via phone, email, and remote support tools
- Providing outstanding customer service and setting clear expectations throughout the support process
- Managing and resolving service requests in line with agreed SLAs
- Taking ownership of incidents from start to finish, escalating when necessary
- Keeping all case notes and updates accurate and up to date in the Service Desk system
- Proactively monitoring client systems to identify and resolve issues before they escalate
Description
We are looking for a proactive and customer-focused Service Desk Analyst to join our growing team. In this role, you will be the first point of contact for clients, helping them stay productive by resolving technical issues quickly and professionally. You will have the opportunity to grow your technical skills in a supportive environment while collaborating with a friendly team. We offer great benefits, including discount platforms, healthcare, and pension schemes, as well as clear progression pathways.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2265 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Mas & Pas Limited, Bluefruit Software Limited, Roke Manor Research Limited, FCDO Services, Masters of Mystery, Phoenix Group, Access4 among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 101 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 101 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.