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1st Line Support
£22,000 - 25,000
Stratospherec Ltd
Cecil Pashley Way, Horsham
£22,000 - 25,000
Requirements
Must:
We are looking for a bright and ambitious individual who either has a customer service background or previous IT support experience. The ideal candidate will be eager to learn and expand their skills while seeking career progression.
Responsibilities
As a 1st Line Support team member, I will task you with the following responsibilities:
- Answering the helpdesk phone line and managing the helpdesk ticketing system.
- Addressing general queries and providing assistance to our clients.
- Investigating issues and resolving them whenever possible.
- Ensuring that all queries are responded to within established timeframes.
- Logging bugs and communicating them to the development team for resolution.
- Performing basic account management, including the registration and cancellation of software licenses, adjusting settings, and providing training.
- Assisting with the launch of new clients.
- Collaborating with third-party partners to resolve issues related to API integrations.
Description
We are a leading fintech software company serving the UK and European finance industry, with nearly 20 years of experience and a proven track record of delivering high-quality, reliable software solutions. This is a full-time role that requires on-site attendance, and you will be part of a growing helpdesk team with ample opportunities for career development. If this role interests you, I encourage you to apply!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2578 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, HM Land Registry among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 55 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 55 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.