IT Support

- Provide first-line support for staff for hardware, software, Wi-Fi, POS and office applications - Log, prioritise, and resolve IT support tickets within agreed SLAs - Escalate complex issues to the IT Manager or external vendors as required - Assist with onboarding/offboarding tasks including user accounts and equipment setup - Maintain accurate records of IT assets, user accounts, software licenses, and equipment movements - Support procurement by preparing equipment requests and tracking stock levels - Document IT procedures, troubleshooting steps, and user guides as needed - Maintain IT hardware including laptops, desktops, printers, handheld devices, and networking equipment - Support routine maintenance of servers, networks and backups under guidance from the IT Manager - Ensure all systems are updated with current patches and security updates - Monitor and report on equipment performance, arranging repairs or replacements when needed - Assist in monitoring the stability and performance of hotel Wi-Fi networks, IPTV systems, telephony, and internal infrastructure - Help maintain access control systems, CCTV integrations, and other estate technologies - Support guest-facing technologies and troubleshoot guest connectivity issues as needed - Adhere to data protection, GDPR, and cybersecurity protocols set by the IT Manager - Assist with monitoring antivirus status, account access, password standards, and device security - Report any suspected security incidents immediately - Support system upgrades, rollouts, and technology improvement initiatives led by the IT Manager - Assist in testing new systems and providing user feedback - Participate in estate-wide IT enhancement projects, including new system implementation