IT Administrator

- Provide first-line support for staff across the estate for hardware, software, Wi-Fi, POS, and office applications. - Log, prioritize, and resolve IT support tickets within agreed SLAs. - Escalate complex issues to the IT Manager or external vendors when necessary. - Assist with onboarding/offboarding tasks, including user account and equipment setup. - Maintain accurate records of IT assets, user accounts, software licenses, and equipment movements. - Support procurement by preparing equipment requests and tracking stock levels. - Document IT procedures, troubleshooting steps, and user guides as needed. - Maintain IT hardware including laptops, desktops, printers, handheld devices, and networking equipment. - Support routine maintenance of servers, networks, and backups under guidance from the IT Manager. - Ensure all systems remain updated with current patches and security updates. - Monitor and report on equipment performance, arranging repairs or replacements as needed. - Assist in monitoring the stability of Wi-Fi, telephony, and internal networks. - Help maintain access control systems, CCTV integrations, and other estate technologies. - Support guest-facing technologies and troubleshoot guest connectivity issues when required. - Adhere to data protection, GDPR, and cybersecurity protocols set by the IT Manager. - Assist with monitoring antivirus status, account access, password standards, and device security. - Report any suspected security incidents immediately. - Support system upgrades, rollouts, and technology improvement initiatives led by the IT Manager. - Assist in testing new systems and providing user feedback. - Participate in estate-wide IT enhancement projects, including new system implementation.