2642 IT & Software Developer jobs in the UK
Be among the first 5 applicants!
Deskside Support Engineer
£40,000 - 40,000
Stefanini UK Ltd
The Drive 3, London
£40,000 - 40,000
Requirements
Must:
- ITIL V3 Foundation Certification (recommended)
- Microsoft Operating System / Office Certification(s) will be an asset
- Advanced MS Office 365 skills
- Scripting or coding skills will be considered an advantage
- Ability to solve simple hardware issues
- Advanced user of iOS and Android
- Basic networking skills
- Knowledge of Active Directory and permissions
- At least 5 years of experience in onsite support
- An equivalent combination of education and related experience may also serve to meet these minimum requirements
- Team player with analytical thinking
- Open and positive personality with stability and stress tolerance
- Customer-oriented with service awareness
- Good interpersonal and communication skills
- Ability to adapt in a fast-evolving technology environment and eagerness to learn
- Capable of assuming day-to-day responsibilities generating specific deliverables
- Relationship-builder, comfortable with people, and capable of quickly building trust
Responsibilities
- Provide swift and professional deskside IT support
- Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommending and implementing corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices, and related hardware or software to deliver required deskside service levels
- Utilize the BLK ticket management system to record, update, and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Use BLK tools for building, monitoring, and troubleshooting client devices
- Participate in disaster recovery testing exercises
- Uphold procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in the form of Knowledgebase articles
- Meet or exceed expected customer service levels
- Perform other duties as assigned by the Level 2 Support Manager
Description
We are the Level 2 Team, the face of IT for our clients and the window to the wider technology groups. Our main responsibilities involve resolving BAU tickets created by the Level 1 Team and addressing escalations. We provide best-in-class technology support either directly at the client's desk or through remote tools for clients working from home or in remote offices. Excellent communication and customer service skills, along with strong technical troubleshooting abilities, are essential. The shift pattern is a permanent 7 AM until 3:30 PM. At the Stefanini Group, we value diversity and inclusion, embracing plurality and equity regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We understand the importance of individuality. With over 35 years of experience in delivering IT services worldwide, we have established our presence in 41 countries through 70 offices. We cater to a wide range of industries, making us a preferred partner for many small to midsize companies. If you are customer-centric with a "get it done" attitude, we invite you to explore your future career with us!
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2642 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, client server, Client Server, HM Land Registry, Mas & Pas Limited, Core-Asset Consulting, ApplianSys among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 77 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 77 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.