ServiceNow Architect

- Bachelors degree in Computer Science, Information Systems, or related field (or equivalent hands-on experience) - 7 years of hands-on ServiceNow experience, including 3 years in an Architect role leading enterprise implementations - Deep expertise with ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CSM, HRSD - Strong CSDM and CMDB governance experience - Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar) - Strong knowledge of Agile delivery and ITIL processes; able to set technical direction within cross-functional teams - Proficiency with integration patterns (event-driven, batch, near-real-time), MID Server, scripted APIs, and platform security - Excellent communication, leadership, and stakeholder management skills; able to work independently in a distributed, remote environment - ServiceNow certifications: CSA, CAD, and one or more CIS (e.g., CIS ITSM, CIS ITOM, CIS CSM) highly desirable - Salesforce exposure/certifications (e.g., Administrator, Platform App Builder, or an Integration/System Architect track) is a plus - Experience with SPM, App Engine/Custom Apps, SecOps/IRM, and large-scale upgrades to the latest ServiceNow family releases - Hands-on with CI/CD (GitHub/GitLab/Azure DevOps), ATF, automated quality gates, and environment strategy - Familiarity with identity and access management (SSO/SAML/OIDC, SCIM), and enterprise integration tooling (e.g., MuleSoft, Kafka/Event Bus) - ITIL v4 certification or equivalent practical experience - Self-motivated, results-oriented, with strengths in critical thinking and strategic problem-solving