Salesforce Project Manager

- Lead end-to-end delivery of large, complex Salesforce programs from initiation through go-live and stabilization - Manage multiple parallel workstreams including configuration, custom development, integrations, data migration, testing, and deployment - Define and manage program plans, schedules, milestones, dependencies, and critical paths - Ensure program delivery within approved scope, timelines, budget, and quality commitments - Provide delivery oversight across Sales Cloud, Service Cloud, Experience Cloud, and associated Salesforce components - Collaborate closely with Salesforce Architects, Technical Leads, Business Analysts, QA, and delivery teams - Ensure solutions align with Salesforce best practices, architecture standards, and security guidelines - Identify, track, and mitigate technical risks, dependencies, and integration challenges - Act as the primary point of contact for senior business stakeholders and client leadership - Manage stakeholder expectations and deliver executive-level status reporting and dashboards - Facilitate steering committee meetings, governance forums, and decision-making sessions - Proactively manage escalations, risks, and conflict resolution - Establish and enforce program governance frameworks and delivery standards - Maintain and manage RAID (Risks, Assumptions, Issues, Dependencies) logs - Ensure compliance with enterprise security, regulatory, and audit requirements - Drive audit readiness and maintain program documentation - Manage delivery using Agile, SAFe, or Hybrid methodologies - Oversee sprint planning, release planning, and PI planning (where applicable) - Track and report on velocity, burn-down charts, and delivery performance metrics - Drive continuous improvement across delivery teams - Own program financial management, including budgeting, forecasting, and cost tracking - Manage vendor partners, system integrators, and offshore/onshore delivery teams - Ensure contractual deliverables, SLAs, and commercial commitments are met