3187 IT & Software Developer jobs in the UK
SAP Callidus Support Lead
£42,000 - 82,000
Stackstudio Digital Ltd.
Milltown Road, UK + Remote
£42,000 - 82,000
Requirements
Must:
- Hands-on expertise in SAP Commissions (Callidus) configuration: crediting, compensation rules, plans, rate tables, calendars, positions/payees, and security (roles/partitions).
- Strong L2/L3 production support experience: incident triage, root-cause analysis (RCA), defect resolution, workarounds, and communication management.
- Data operations proficiency: EIM templates, data validations, reconciliation, pipeline/job scheduler monitoring, and performance tuning.
- Integration knowledge with CRM/ERP and ETL/iPaaS (e.g., Salesforce/CRM, SAP, SAP CPI/Informatica); ability to read and troubleshoot interface files and APIs.
- Service management and governance: ITIL processes for Incident/Problem/Change, CAB readiness, release/hotfix planning, and regression testing.
- Stakeholder management and communication: working with Sales Operations, Finance, HR, and cross-functional IT teams; creating status reports and runbooks.
- Analytical skills with SQL/Excel for data analysis, variance checks, payout reconciliations, and audit evidence preparation.
- Team leadership: mentoring L1/L2 analysts, workload prioritization, shift/on-call planning, and knowledge base development.
- Exposure to SAP Territories & Quotas (T&Q/TQM), SAP CPQ, or related SPM components (desirable).
- Experience across multiple pods/environments, refreshes, and performance optimization (desirable).
- Familiarity with reporting/analytics in SAP Commissions and downstream data warehousing (desirable).
- Scripting/automation for operational efficiency (e.g., file checks, reconciliations, alerting) (desirable).
- Certifications: ITIL v3/v4, PMP/Prince2, or equivalent service/project management credentials (desirable).
- Understanding of compliance frameworks (SOX), data privacy, and audit controls in compensation processing (desirable).
Responsibilities
- Lead daily stand-ups for production support, manage queues (e.g., ServiceNow/Jira), and maintain MTTR/FTR within agreed SLAs.
- Drive end-to-end triage, root-cause analyses (RCAs), corrective actions, and problem records for recurring issues; publish incident communications.
- Plan and execute configuration changes, patches, and releases; maintain regression test suites and UAT coordination; obtain CAB approvals.
- Maintain plans, rules, rate tables, calendars, roles/partitions, and position/payee hierarchies; ensure version control and documentation.
- Own EIM loads, validations, and reconciliations; monitor pipelines/schedulers; coordinate fixes across CRM/ERP/iPaaS teams.
- Run/monitor calculations, validate results with Finance/Sales Ops, manage disputes/adjustments, and sign-off for payroll integration.
- Track and remediate long-running jobs, bottlenecks, and data quality defects; recommend design optimizations.
- Provide weekly/monthly service reports (SLA/OLA, incident trends, backlog, risk/issues, improvement actions); maintain SOPs and runbooks.
- Enforce access controls, segregation of duties, and audit evidence; support internal/external audits with complete documentation.
- Coordinate with SAP Support and implementation partners; manage priorities, escalations, and communications with business sponsors.
- Coach support analysts, plan shifts/on-call rotations, and maintain a robust knowledge base for faster resolution.
- Identify automation opportunities, enhance monitoring/alerting, and drive post-incident reviews for sustained reliability.
Description
We are seeking an SAP Callidus (SAP Commissions) Support Lead to join our team in Reading, UK. This role is pivotal as it involves leading on-site application support and being the single point of accountability for incident, problem, and change management. You will be responsible for ensuring the stability of commission operations while collaborating with various departments. We foster a culture of continuous improvement and provide opportunities for development, alongside competitive benefits for our employees.
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The company with most openings is Experis as they are hiring for 111 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.