2882 IT & Software Developer jobs in the UK
Desktop Support Engineer
£36,500 - 39,000
Stackstudio Digital Ltd.
Milltown Road, UK + Remote
£36,500 - 39,000
Requirements
Must:
- Must have SC Clearance.
- UK Full Driving License is required, along with a car, as travel within multiple customer sites in/near Leiston (approximately within 25 miles) is expected.
- Experience troubleshooting issues on Windows 10 operating systems.
- Knowledge of installing and configuring Starlink satellite network devices.
- Experience in configuring iPhones/iPads.
- Familiarity with creating or deleting IDs for Joiner/Leaver/Mover on Azure portal.
- Knowledge of creating new Microsoft Teams groups via Teams admin portal.
- L1 support knowledge of Applications and SharePoint.
- L1 troubleshooting support for Office Apps.
- Effective communication skills.
- Ability to multitask and manage time efficiently.
- Customer service experience.
- Strong written and verbal communication and interpersonal skills.
- Self-motivated and willing to learn.
- Proven ability to work well with both technical and non-technical staff.
- Ability to manage multiple tasks with commitment and ownership.
- Excellent problem-solving and root cause analysis skills.
- Understanding of virtualization and Intune administration.
- Knowledge of supporting conference room devices.
- Knowledge of managing cloud printing.
- Experience managing asset inventory.
- Desktop support experience in Microsoft Managed Desktop environments.
- ITIL certification or process knowledge is a plus.
Responsibilities
- Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPNs, printers, and mobile phones.
- Managing incident queues and handling calls with customers, including VIP user management and vendor management.
- Responding to reactive or proactive incidents in a timely manner and recording/documenting incident tickets.
- Monitoring phones, emails, and Microsoft Teams chat for any incoming incidents.
- Managing Win-10 devices (Microsoft Managed Devices) and providing technical troubleshooting, issue identification, and resolution of various services running in the Windows 10 operating system.
- Managing antivirus solutions (e.g., Defender/McAfee).
- Facilitating device movement as per requirement/project needs, including unpacking and repackaging laptops/desktops, labeling, and delivering devices to users.
- Assisting in creating technical project documentation, reports, and manuals.
- Building and deploying workstations (laptops/desktops) with standard approved images.
- Providing Tech-Bar support for user queries and technical resolutions.
- Managing hardware assets and CDM management.
- Overseeing IT desk moves, patching, meeting room setups, loan laptop management, and IT kit retirement.
Description
This is a 100% onsite role in Leiston, UK, and requires the candidate to work daily from the office. The candidate must be willing to work shifts, which include hours from 7:00 AM to 7:00 PM, and may be asked to work out of hours with prior approval from the Site Lead. The Desktop Support Engineer plays a crucial role in ensuring the smooth operation of the organization’s computer systems by providing technical assistance and support to end-users. This includes diagnosing and resolving technical issues promptly to ensure minimal downtime and maximum productivity while implementing and maintaining IT infrastructure to meet operational and project needs. The position is an individual contributor role, part of a larger team, and involves establishing and maintaining strong relationships with stakeholders, as well as fostering collaboration with external contacts to maximize efficiency in achieving business goals.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2882 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Probado Ltd, Origin, Direct Online Services, Kura, One Big Circle, RDC Aviation, Commsworld among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays Technology as they are hiring for 57 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays Technology as they are hiring for 57 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.