1962 IT & Software Developer jobs in the UK
Customer Support Engineer - UK
£130,000 - 143,000
Stackstudio Digital Ltd.
Milltown Road, UK + Remote
£130,000 - 143,000
Requirements
Must:
- Bachelors degree in Electrical Engineering, Computer Science, or a related field
- Strong knowledge of Power Systems, SCADA/EMS/DMS, and Synchrophasor/PMU technology
- Hands-on experience with WAMS software platforms (GE, Siemens, ABB, or similar)
- Experience in Linux/Windows server environments, networking, and databases (Oracle/SQL)
- Familiarity with real-time protocols (IEEE C37.118, ICCP/TASE.2, DNP3, IEC 61850)
- Strong problem-solving, analytical, and debugging skills
- Excellent communication skills to interact with global customers and collaborate with cross-functional teams
Responsibilities
- Provide L2/L3 customer support for WAMS applications, servers, and associated infrastructure
- Diagnose, troubleshoot, and resolve incidents related to WAMS performance, connectivity, and data quality
- Monitor real-time data flows and ensure integrity of phasor measurement unit (PMU) data across the grid
- Support incident, problem, and change management processes in line with SLAs
- Conduct root cause analysis (RCA) for critical issues and implement corrective actions
- Assist customers with system upgrades, patches, and hotfixes deployment
- Document technical solutions, prepare knowledge articles, and share best practices
- Collaborate with product engineering and R&D teams for complex escalations
- Provide customer training, workshops, and technical guidance to improve user adoption
- Drive continuous service improvements to enhance reliability and reduce recurring incidents
- Ensure adherence to ITIL processes for incident, problem, and change management
Description
We are a dynamic company specializing in advanced power systems solutions, where our team thrives on innovation and collaboration. Our Customer Support Engineers play a crucial role in ensuring the reliability and efficiency of our WAMS solutions. We offer a supportive work environment, opportunities for professional growth, and the chance to work with cutting-edge technology. Join us in our mission to enhance the energy infrastructure across the globe.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1962 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Bluefruit Software Limited, Mas & Pas Limited, Roke Manor Research Limited, Lloyds Banking Group, Accenture, Alliance Automotive UK Ltd, FCDO Services among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 80 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 80 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.