3439 IT & Software Developer jobs in the UK
Customer Support Engineer
£42,000 - 82,000
Stackstudio Digital Ltd.
Milltown Road, UK + Remote
£42,000 - 82,000
Requirements
Must:
- Bachelors degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience)
- 3 years of experience in application support, energy management systems, or grid operations platforms
- Strong understanding of DERMS functions, distributed energy resources (solar, wind, batteries, EVs), and grid operations
- Proficiency with Linux/Unix administration, databases (SQL/Oracle/PostgreSQL), and APIs/integration tools
- Solid troubleshooting skills across application, middleware, and network layers
- Experience with monitoring tools (Splunk, Grafana, AppDynamics, etc.)
- Familiarity with SCADA, ADMS, EMS, OMS, or other grid management systems
- Excellent communication and problem-solving skills to collaborate with customers and cross-functional teams
Responsibilities
- Deliver L2/L3 support for DERMS applications, integrations, and services
- Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources
- Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements
- Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues
- Support patching, upgrades, deployments, and system configuration changes
- Collaborate with engineering and product teams to implement improvements in scalability, reliability, and cybersecurity
- Maintain knowledge base articles, SOPs, and runbooks for effective issue resolution
- Provide technical support for DERMS functions such as DER aggregation, forecasting, optimization, scheduling, and dispatch
- Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability
- Ensure adherence to ITIL processes for incident, problem, and change management
Description
We are seeking a Customer Support Engineer to join our team, focused on supporting DERMS applications and ensuring efficient operations within our grid management platforms. Our company values a collaborative culture where creativity and innovation thrive. We offer competitive benefits and a supportive work environment that encourages professional growth. The role is pivotal in maintaining system integrity and reliability, thereby contributing to sustainable energy solutions.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3439 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
City of Lincoln Council, Bluefruit Software Limited, Openda Ltd, The Scouts Association, Supreme Lending, VIP Gateway, Danfords (Construction Equipment) Ltd among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 89 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 89 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.