Systems Engineer - Cheltenham

- Identify, troubleshoot, and resolve issues related to hardware, software, or network connectivity across both the Simulator and Office networks - Oversee the IT helpdesk system to maintain targeted service level agreements (SLAs) - Lead the installation and configuration of hardware, software, and network systems to achieve optimal performance, reliability, and security - Provide 2nd and 3rd line technical support, resolving complex system, hardware, software, and network issues - Monitor and maintain IT security measures to protect organisational data, networks, and systems from unauthorised access, data breaches, or other cyber threats - Carry out regular maintenance, updates, and upgrades of IT systems, ensuring high performance and minimal downtime - Create and maintain accurate documentation of system configurations, processes, and procedures for use by IT staff and end-users - Deliver inductions, training sessions, and ongoing support to end-users on IT systems, hardware, software, and security best practices - Contribute to monthly IT reports and assist with preparing the annual IT budget - Manage one direct report, conducting regular one-to-one meetings and performance appraisals