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Senior Application Support Engineer
£65,000 - 65,000
Spectrum It Recruitment Limited
High Street, Southampton
£65,000 - 65,000
Requirements
Must:
- 5 years of cloud support experience in a technical role
- Strong SQL skills for data analysis and report creation
- Working knowledge of PowerShell scripting (report automation, system tasks)
- Basic understanding of C# (not necessarily coding, but enough to troubleshoot and advise)
- Hands-on experience with Microsoft Azure or other cloud environments
- Familiarity with APIs (REST/SOAP) and SOA applications
- Strong diagnostic and problem-solving skills; methodical approach
- Excellent communication skills - written, verbal, and collaborative
- Eligible for security clearance
Responsibilities
- Provide advanced (Tier 4) support for complex technical issues escalated by Tier 2 and 3 teams
- Troubleshoot production and test system issues via logs, traces, telemetry, and SQL analysis
- Script solutions and automate tasks using PowerShell and similar tools
- Simulate customer issues in local/test environments for detailed root cause analysis
- Collaborate with the Cloud Ops and R&D teams to deliver fixes, tools, and documentation
- Help improve internal processes and response times through tooling and knowledge-sharing
- Support the UK customer base with occasional flexibility to liaise with US counterparts
Description
We are a global tech leader driving transformation in public safety and digital justice, looking for a Senior Advanced Support Engineer to play a critical role in a Tier 4 support team. Our company has an international presence and a fast-growing client base, and our innovative platform is already disrupting the UK and US criminal justice systems. If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we would love to hear from you.
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