Infrastructure Engineer

In this role, I will oversee the installation, monitoring, maintenance, and support of our company's IT hardware, software, and communication systems, ensuring compliance with established change control processes. I will lead and execute cost/risk technical projects, system upgrades, and implementations while providing advanced technical support to business users and IT systems across the organization. Additionally, I will take full responsibility for the proactive management of the infrastructure team's operational support queue. Day-to-day activities will include applying best practices for installing, configuring, maintaining, and troubleshooting the IT infrastructure within our business. I will adhere to ISO processes to deliver high-quality IT and customer support while ensuring that our systems, IT infrastructure, and data are secure and protected in line with best practices in cyber security. I will also be responsible for training and supporting new users across software and IT services, as well as supporting the IT Service Desk by acting as a final escalation point and internal expert on anything related to infrastructure.