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IT Support Engineer
£31,000 - 33,000
Spectrum IT Recruitment
Enterprise Road, Basingstoke
£31,000 - 33,000
Requirements
Must:
I am looking for candidates who have prior experience working in a 1st and/or 2nd line IT Support role. You should possess a strong customer-service orientation and have experience working in a demanding customer-service focused environment. Proven experience in managing multiple priorities, meeting tight deadlines, and demonstrating troubleshooting skills are essential. Knowledge of PC hardware, software, and their components in a business environment is required, alongside familiarity with Office365, particularly Teams, SharePoint, and Outlook. Additionally, candidates should have proven working knowledge of operating systems, particularly Windows, and ISO standards. A strong attention to detail, a positive attitude, and a proactive approach to work are necessary traits. Please note that Security clearance will be required for this position.
Responsibilities
In this role, you will be responsible for troubleshooting problem areas in a timely and accurate fashion. You will ensure that all tickets raised via our ITSM portal, telephone or walk-up are logged, triaged, and managed through to resolution within agreed SLAs. It's important to perform triage to a high standard so that tickets are prioritized correctly. You will be expected to maintain up-to-date knowledge of hardware and equipment contracts and, if necessary, liaise with third-party support and vendors. Additionally, you will administer telecommunications infrastructure and its associated software, configure mobile devices, and ensure compliance with published processes in knowledge articles. Providing guidance to customers on how to use their devices and software will also be part of your responsibilities.
Description
I have a fantastic opportunity for a talented IT Support Engineer to join our award-winning technology company, which develops market-leading security solutions for the financial services sector. We pride ourselves on our great company culture, innovative solutions, and a highly talented team, which has made us the first-choice solutions vendor for some of the UK's most prestigious financial technology projects. This role involves being on-site and participating in the client call process while answering calls on the Service Desk number or responding to incidents logged through our portal. You will also perform post-resolution follow-ups with end users who have logged calls. In return for your hard work, we offer a competitive salary between £31,000 and £33,000, along with benefits such as a pension scheme, managed health care scheme, life assurance, 26 days holiday plus bank holidays, a holiday flex scheme, and a share save scheme. Join us to learn, develop, and feel constantly challenged professionally in a supportive environment.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2366 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, FCDO Services among others, are currently hiring for Support roles in the UK.
The company with most openings is Ascendion as they are hiring for 60 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ascendion as they are hiring for 60 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.