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Customer Support Engineer
£26,000 - 28,000
Spectrum IT Recruitment
High Street 2, Bedford
£26,000 - 28,000
Requirements
Must:
- Strong technical troubleshooting experience, especially within application support or similar roles
- Confident in supporting unified communications or contact center platforms
- Hands-on experience with Windows Server administration
- Familiarity with telephony troubleshooting, networks, and endpoint diagnostics
- Continuous residency in the UK for 3 or more years
- Desirable:
- Background supporting a proprietary software application
- Experience working with unified communications solutions
- Familiarity with executing common administrative tasks on Microsoft Windows Server
- Experience in diagnosing telephony issues between networked endpoints
- Previous role involving troubleshooting problems in collaboration with customers, B2B service desks, and MSPs
Responsibilities
- Act as the first line of support for customer incidents, problems, and service requests
- Diagnose and troubleshoot technical issues, working across customer environments
- Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs
- Provide an exceptional support experience via email, phone, and remote sessions
- Mentor customers and help them better understand and manage their own systems
- Deploy hotfixes, perform system upgrades, and support software rollouts
- Maintain accurate records in the service management system
- Participate in an on-call rota for out-of-hours support and occasional overtime for planned updates
Description
We are offering a fantastic opportunity for a Customer Support Engineer who is passionate about solving technical challenges and delivering outstanding customer service. As a market leader in customer experience technology, we provide strong career development, predominantly remote working, with 1 or 2 days required in the office. You will have the chance to work with some of the most innovative tools in the industry and receive a competitive salary of up to £28,000 per annum plus benefits. If you are interested in this role, please reach out for more information.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2362 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, FCDO Services among others, are currently hiring for Support roles in the UK.
The company with most openings is Ascendion as they are hiring for 60 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ascendion as they are hiring for 60 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.