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First Line Support
£24,000 - 24,000
Southern Communications Ltd
Post Office Lane, Nottingham
£24,000 - 24,000
Requirements
Must:
We require candidates to have strong verbal and written communication skills with a customer-centric approach. You should possess the ability to assess customer needs and deliver clear, effective solutions. Experience in the Telecommunications sector is preferred but not essential. Proficiency with CRM systems and familiarity with customer support tools are important. We are looking for someone with strong problem-solving and organizational abilities, with keen attention to detail. The ability to manage multiple tasks efficiently in a fast-paced environment is essential, and competency with Microsoft Office 365, particularly Excel, is desirable. Please note that this role does not provide visa sponsorship opportunities; all candidates must have the right to work in the UK.
Responsibilities
As a First Line Support specialist, you will:
- Interact with customers by responding to queries via phone, email, and chat in a prompt, friendly, and professional manner.
- Provide first-line technical support for broadband, mobile, and phone line issues, escalating complex cases when necessary.
- Process customer orders accurately and update asset records as needed.
- Maintain and update customer records using CRM systems to ensure data accuracy and continuity.
- Proactively follow up on unresolved or escalated issues to ensure customer satisfaction and resolution.
- Collaborate with internal teams and management to share insights, customer feedback, and relevant reports.
- Build rapport and foster long-term relationships with clients to promote loyalty and retention.
Description
We are looking for a proactive and customer-focused individual to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering exceptional service and support. This role requires excellent communication skills, a problem-solving mindset, and the ability to provide tailored solutions to ensure a positive customer experience. At SCG, we are proud to be an equal opportunities employer and welcome applications from all parts of the community. We are committed to upholding the principles of the Equality Act 2010 and supporting applicants with disabilities. We will endeavor to make necessary adjustments to ensure a fair and accessible recruitment process.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1342 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Ultimate Products, Circle Health Group, BAE Systems, Leightons Opticians & Hearing Care, Rodericks Dental Partners, SpaMedica, UK Ministry of Defence among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 69 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 69 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.