IT Support Analyst

- I expect you to respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. - You will log and resolve IT requests within agreed targets. - You'll administer the Microsoft Estate and other key business systems. - Monitoring and managing IT requests will be part of your daily tasks, as well as coordinating projects, handling IT procurement requests, and overseeing IT security administration. - You will oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. - Monitoring internal IT mailboxes and responding to colleague requests and automated alerts using the IT Service Management tool will be essential. - Collaborating with third-party technology and support providers across applications, infrastructure, networking, and telephony will also be required. - You will maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. - Providing general help and advice to users while utilizing remote desktop tools will be part of your role.