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IT Service Desk Analyst
£24,000 - 24,000
Sofology
Farefield Avenue 39, Woodlands
£24,000 - 24,000
Requirements
Must:
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We are looking for a mix of technical know-how and people-first problem-solving. You should possess strong organizational and analytical skills, a sharp eye for detail, and a methodical approach. Ideally, you will have at least 12 months of experience in a Service Desk or end-user support position, preferably in a fast-moving environment like retail. Familiarity or hands-on experience with the following would be advantageous:
- Active Directory user setup and administration
- Google Workspace (G Suite) day-to-day support and troubleshooting
- Operating systems: Windows 10/11, macOS, Android, and Chrome OS
- Network & monitoring tools: ManageEngine, VPN, Meraki, PRTG Alerting
- Mobile device management platforms like Sophos MDM or similar
- Print management and resolving common print solution issues
- ITSM platforms such as Jira Service Management or another recognized tool
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Responsibilities
As an IT Service Desk Analyst, you will not just be resetting passwords. You will log every call, provide swift and accurate support, and resolve issues in line with our incident management standards. You will tackle hardware, software, email, password resets, mobile device, and IT equipment issues with empathy and determination, priding yourself on resolving problems quickly and correctly. When a situation requires more expertise, you will hand it over cleanly using our escalation process. You will work closely with the broader IT team to maintain a 95% SLA, championing a right-first-time service philosophy. You will prepare laptops, desktops, and mobile devices with precision, ensuring they are ready for our colleagues to hit the ground running. Keeping support tickets updated with clear, concise notes will be essential throughout the resolution process.
###
Description
At Sofology, we are home to DFS, Sofology, and The Sofa Delivery Company—three distinctive brands with a shared mission to bring great design and comfort into every home, affordably, responsibly, and sustainably. At DFS Group, everyone plays a part. Whether you are supporting our brands or serving our customers, you are helping shape the future of furniture retail. We're dedicated to a culture that puts people and purpose at the heart of everything we do. Our commitment to diversity and inclusion is reflected in our growing colleague networks and partnerships, such as supporting Doncaster Pride and developing leaders with Diversity in Retail. We are proud to be an equal opportunities employer and strive to build a workplace that reflects the communities we serve. If your experience doesn't quite match our requirements, we would still love to hear from you.
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You can find Business Specialist salaries in the UK here.
How many Business Specialist jobs are in the UK?
Currently, there are 954 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the UK a good place for Business Specialists?
The UK is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the UK?
ApplianSys, u-blox, Serac Group, Cencora, Unisys, BAE Systems, NTT Data UK among others, are currently hiring for Business roles in the UK.
The company with most openings is Hays as they are hiring for 36 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Hays as they are hiring for 36 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.