Retention Specialist

At Smile White, we are searching for a driven and people-focused Retentions Specialist to join our growing Operations team. This role is critical in protecting revenue, improving the post-sale experience, and ensuring customers feel supported and valued throughout their journey with us. You will adopt a hands-on, resolution-focused approach to address customer concerns quickly, thoroughly, and empathetically. Our goal is to turn at-risk patients into long-term success stories while minimizing the need for refunds through proactive, personalized support. You should thrive in a fast-paced, target-driven environment, leveraging your communication skills, data insights, and service follow-through to provide world-class care and commercially sound outcomes. Success in this role will be reflected in decreased refund requests and churn, high rates of “save” outcomes and customer re-engagement, complete and accurate CRM records and retention reports, and improved patient satisfaction paired with strong commercial results, making a noticeable impact on revenue protection and our brand reputation. By joining Smile White, you will be part of a brand that’s transforming the dental experience. You will work with a values-led, fast-moving team that rewards ownership and initiative, help build a gold-standard retention experience for every customer, and discover real opportunities for progression and influence within our Operations team.