2286 IT & Software Developer jobs in the UK
3rd Line IT Support Engineer
£45,000 - 45,000
Smartsearch Recruitment
Queens Park View, Maesycwmmer
£45,000 - 45,000
Requirements
Must:
###
We are looking for candidates who have experience in 3rd Line IT Support within a Managed Service Provider environment. You should possess a strong background in enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Proficiency in Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies is essential. Familiarity with virtualization technologies (e.g., Proxmox, VMware, Microsoft Hyper-V), market-leading backup and recovery solutions, and security management utilizing AntiSpam, web filtering, and various AV technologies is required. Additionally, experience in edge security management, including configuring, managing, and monitoring firewalls, VPNs, and security appliances is necessary.
###
Responsibilities
In this role, you will deliver outstanding 3rd line technical support as the final escalation point for all EUC-related incidents and service requests, working to high standards in ITIL areas such as Incident, Problem, Change, and Service Request. You will manage and optimize enterprise EUC environments and ensure the maintenance and support of Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Your responsibilities will also include deploying and managing endpoint security solutions, patching, and compliance policies. You will provide technical leadership and mentorship to Tier 1 and Tier 2 engineers, working as the technical lead on major incidents, problem management, and root cause analysis. Collaboration with project teams on EUC transformation initiatives, such as device rollouts and migrations, will also be a key part of your role. Additionally, maintaining and updating IT documentation and processes will be part of your duties.
###
Description
We offer an exciting opportunity as a 3rd Line IT Support Engineer within a leading and growing Managed Service Provider and Systems Integrator. This role supports a diverse customer base in both the public and private sectors and provides excellent scope and growth opportunities for the right candidate. The position is hybrid, requiring 2 days from home and 3 days from our office in Caerphilly, and you will need to participate in an on-call rota as part of the role, which is paid. SC Clearance is required. If this sounds like the role youve been looking for, we encourage you to apply by attaching your CV.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2286 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Mas & Pas Limited, Computershare, Central Technology Ltd, MITM Search, EG Group, LendingCrowd, Spiderweb systems among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 90 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 90 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.