2569 IT & Software Developer jobs in the UK
ServiceNow Business Analyst
£40,000 - 80,000
SmartSourcing Ltd
Marsh Parade, Lutterworth
£40,000 - 80,000
Requirements
Must:
- Typically 3–5+ years as a Business Analyst, with specific experience in legacy ITSM migrations (Remedy to ServiceNow preferred)
- ServiceNow Certified System Administrator (CSA) is often required
- Certified Implementation Specialist (CIS) in ITSM or HRSD is highly advantageous
- Proficiency in ServiceNow Reporting, Performance Analytics, ITIL frameworks, and Agile/Scrum methodologies
- Strong stakeholder management and communication skills
- Ability to explain technical concepts to non-technical audiences
Responsibilities
- Act as the primary bridge between a legacy Remedy system and the new ServiceNow platform
- Conduct in-depth discovery of existing Remedy reports, dashboards, and data structures to identify critical dependencies and data volumes
- Perform detailed gap analysis to identify discrepancies between Remedys legacy reporting and ServiceNows out-of-the-box capabilities
- Translate business needs from legacy formats into functional specifications, user stories, and technical requirements for the ServiceNow development team
- Define data mapping between Remedy fields and the ServiceNow Common Service Data Model (CSDM) to ensure reporting accuracy
- Design and build interactive ServiceNow dashboards that replace static Remedy reports, utilizing modern visualizations like scorecards and trend lines
- Lead the transition from Core UI reporting to the Platform Analytics Experience, ensuring historical data and filters migrate successfully using tools like the Migration Centre
- Drive User Acceptance Testing (UAT) sessions with business users, creating test scripts to validate that migrated dashboards meet original business goals
- Oversee the cleansing and validation of migrated data to ensure integrity within the new ServiceNow production environment
Description
We are seeking a specialist Business Analyst for a ServiceNow implementation programme in the Midlands. This role is crucial as it bridges the gap between our legacy Remedy system and the new ServiceNow platform. We offer a dynamic team environment, with an initial contract period of 3 months, starting as soon as possible. This is an exciting opportunity to contribute to significant legacy migration projects and modernize our reporting capabilities.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find Business Specialist salaries in the UK here.
How many Business Specialist jobs are in the UK?
Currently, there are 2569 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the UK a good place for Business Specialists?
The UK is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the UK?
UKTL, The Scouts Association, Bluefruit Software Limited, Arctic Shores, SwapTix, Silmid Limited, Roke Manor Research Limited among others, are currently hiring for Business roles in the UK.
The company with most openings is Hays Technology as they are hiring for 72 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Hays Technology as they are hiring for 72 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.