Service Designer

- Degree or equivalent experience in Computer Science or Information Technology. - Professional level certifications such as ITIL (Foundation or higher), BCS Certificate in Service Design, ISO/IEC 20000 Practitioner, Service Integration and Management (SIAM), Lean Six Sigma, TOGAF, AgilePM, or equivalent experience. - Translate business, user, and operational requirements into coherent, efficient, and cost-effective service designs. - Experience creating end-to-end Service Design Packages (SDPs). - Understand Agile and user-centred design approaches. - Experience leading and line managing Service Designers. - Ability to deputise for senior technology leaders and engage with senior stakeholders and governance forums. - Experience designing secure or air-gapped platforms within the government sector. - Knowledge of NCSC, GDS, and UK government security frameworks, including Secure by Design and Cloud Security Principles. - In-depth understanding of service design principles, IT service management frameworks (e.g., ITIL), and end-to-end service lifecycle management. - Understanding of enterprise and technical architecture concepts. - Experience leading co-design workshops. - Experience in managing teams. - Leading service design, delivery, and governance of large-scale IT or digital services. - Experience producing and maintaining service blueprints, operating models, SLAs, and OLAs. - Proven ability to build relationships with senior stakeholders and influence technical and business decisions. - Collaborating with Technical Architects, Service Owners, Product Owners, and delivery teams. - Experience developing service design options and advising on time, cost, quality, and trade-offs. - Designing business continuity, disaster recovery, and resilience solutions. - Proven ability to influence senior stakeholders. - Utilizing operational data and metrics.