Senior Service Designer

- Holds professional level certifications such as ITIL (Foundation or higher), BCS Certificate in Service Design, ISO/IEC 20000 Practitioner, Service Integration and Management (SIAM), Lean Six Sigma, TOGAF, AgilePM, or equivalent experience. - Translate business, user, and operational requirements into coherent, efficient, and cost-effective service designs. - Understand Agile and user-centred design approaches, and how they integrate with service delivery. - Experience leading and line managing Service Designers, providing direction, coaching, and professional development. - Track record of engaging with stakeholders and governance forums to provide clear, evidence-based service advice. - Experience designing secure or air-gapped platforms within the government sector. - Knowledge of NCSC, GDS, and UK government security frameworks, including Secure by Design and Cloud Security Principles. - Demonstrate in-depth understanding of service design principles, IT service management frameworks, and end-to-end service lifecycle management. - Understand enterprise and technical architecture concepts, ensuring service designs align with strategic and operational objectives. - Lead co-design workshops and apply human-centred design methods to solve strategic problems. - Awareness of accessibility, inclusion, and usability standards within digital and operational service design. - Hold membership of a recognised professional body such as BCS or IET (Desirable). - Experience of designing for government security classification OFFICIAL and above (Desirable). - Awareness of AI technologies to enable operational efficiency and data-driven decisions (Desirable).