2564 IT & Software Developer jobs in the UK
Second Line Support Engineer
£38,000 - 78,000
Skillsbay Ltd
Putney Bridge Approach 1, London
£38,000 - 78,000
Requirements
Must:
- 2–5 years experience in a 2nd line support or Tech Bar environment
- Strong macOS support experience, with additional exposure to Windows, iOS, and Android
- Hands-on experience supporting Microsoft 365 services
- Working knowledge of Active Directory, Azure AD / Entra ID, and identity management
- Experience using ITIL-based service management tools (e.g., ServiceNow, Jira)
- Strong troubleshooting skills with a customer-focused, face-to-face support approach
- Ability to manage and prioritise incidents in line with SLAs
- ITIL Foundation certification (desirable)
- Microsoft 365 Administrator and/or Apple certifications (desirable)
- Experience with security and access management tools such as Okta, Zscaler, Microsoft Intune, and/or Workspace ONE (desirable)
- Previous experience supporting VIP or high-profile users (desirable)
- Exposure to ISO 27001 or ISO 9001-compliant environments (desirable)
- Active SC Clearance (transferable) (desirable)
Technologies
Active Directory
ITIL
Microsoft 365
Microsoft Intune
VPN
Responsibilities
- Provide 2nd line technical support to end users via Tech Bar (onsite) and remote channels
- Act as an escalation point for incidents and service requests unresolved at 1st line
- Troubleshoot and resolve issues across macOS, Windows, iOS, and Android devices
- Support Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive
- Configure and support end-user hardware (laptops, mobiles, printers) and software (M365, MDM, VPN)
- Perform root cause analysis and document fixes within the knowledge base
- Support user onboarding, device provisioning, and basic user training
- Escalate complex issues to 3rd line teams or vendors, retaining ownership through to resolution
- Collaborate with infrastructure, application, and security teams to deliver seamless support
- Contribute to continuous service improvement by identifying trends and recommending solutions
- Ensure adherence to ITIL-aligned service management processes and ISO 27001 standards
Description
We are seeking an experienced 2nd Line Tech Bar Engineer to provide high-quality, customer-facing technical support across onsite and remote environments. Our team collaborates closely with wider IT, infrastructure, and security teams to ensure incidents and requests are resolved efficiently in line with agreed service levels and security standards. In this role, you will help us deliver an excellent end-user experience in secure, fast-paced environments.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2564 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
City of Lincoln Council, Bluefruit Software Limited, Openda Ltd, The Scouts Association, National Highways, Nobia UK, Essex Police and Kent Police among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays Technology as they are hiring for 84 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays Technology as they are hiring for 84 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.