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IT Helpdesk Officer
£30,000 - 30,000
Single Homeless Project
Gray's Inn Road, Kings Cross
£30,000 - 30,000
Requirements
Must:
- Experience in providing 1st and 2nd line IT support through various channels including face-to-face, phone, email, text, chat, and video.
- Excellent verbal and written communication skills.
- Strong organizational skills and a demonstrated enthusiasm for duties.
- Ability to manage issues and questions through a ticketing portal, updating clients promptly and following tickets through to resolution.
- Experience in troubleshooting hardware including cloud servers, desktops, laptops, and network equipment.
- High level of personal organization with the ability to plan and prioritize work.
- Experience with Microsoft applications such as Microsoft Dynamics CRM.
Responsibilities
- Ensure every colleague has the necessary tools, systems, and support to deliver impactful work.
- Maintain a smooth and stable IT service across all locations and collaborate closely with third-party providers.
- Resolve technical issues for frontline workers, manage system access, and ensure high security standards.
- Travel across London to set up IT equipment in new locations.
- Engage in project delivery and system implementations, including launching contracts for internet and telephone services and integrating innovative solutions.
- Utilize knowledge of Office 365 security, cloud management, and IT support best practices to enhance our operations.
Description
We are Single Homeless Project, a London-wide charity dedicated to creating a society where everyone has a place to call home and the chance to live a fulfilling life. We support single Londoners to prevent homelessness, provide accommodation, promote wellbeing, and advocate for change. Our mission impacts the lives of 12,000 individuals each year across all 32 boroughs of London. As our IT Helpdesk Officer, you will be at the center of transforming our technology to support our teams effectively. This role offers variety and the chance to make a real difference, enabling us to change lives through our services. We believe in developing our staff, offering a comprehensive benefits package including salary increases after a probation period, flexible working hours, generous annual leave, a contributory pension scheme, and a health cash plan. Join us at Single Homeless Project and play a pivotal role in our mission to support those in need.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2667 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Mas & Pas Limited, Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Leidos, FCDO Services among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 66 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 66 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.