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Global Head of Application Support
£30,000 - 50,000
Sherborne Talent Solutions
Grosvenor Street West 33, Birmingham
£30,000 - 50,000
Requirements
Must:
- I require at least 5 years of experience in service delivery management within SaaS, cloud, or enterprise software environments.
- Strong expertise in ITIL processes, incident management, and root cause analysis is essential.
- Proficiency in Jira Service Desk and Power BI, along with familiarity with ISO 27001 frameworks, is necessary.
- I seek an excellent communicator with proven stakeholder management and team leadership skills.
- A relevant degree in IT, Business, or a similar field is necessary; certifications such as ITIL, ISO 27001, PMP, or CSM are a plus.
Responsibilities
- I will lead and manage support teams, fostering a culture of accountability, collaboration, and innovation.
- I will oversee ITIL-based service delivery, ensuring that SLA/KPI targets are consistently met.
- I will manage Jira Service Desk operations, including incident resolution and root cause analysis.
- I will build insightful Power BI dashboards to track and report on service performance.
- I will act as the primary point of contact for service-related issues, managing client relationships and expectations effectively.
- I will ensure compliance with ISO 27001 standards and develop risk mitigation strategies.
- I will drive continuous improvement initiatives to optimize processes and enhance customer satisfaction.
Description
I am currently recruiting for an experienced and passionate individual to fulfill the role of Head of Application Support, leading the delivery and support of a suite of cloud-hosted software solutions across multiple products and clients. This is a hands-on leadership role that blends service delivery expertise, ITIL-driven process management, and people leadership. In this position, you will have a significant impact on client satisfaction and operational success while working in a collaborative and supportive culture that values initiative and innovation. I offer a hybrid working model with a weekly office/home split and regular opportunities to travel and engage with clients. If you are a strategic thinker with a hands-on approach to service delivery and team leadership, I would love to hear from you.
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You can find IT Manager salaries in the UK here.
How many IT Manager jobs are in the UK?
Currently, there are 2621 Manager openings. Check also: CTO jobs, ERP jobs, Architect jobs - all with salary brackets.
Is the UK a good place for IT Managers?
The UK is one of the best countries to work as a IT Manager. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Manager jobs in the UK?
MastarRec, Mas & Pas Limited, Street Group, Core-Asset Consulting, ApplianSys, u-blox, Serac Group among others, are currently hiring for Manager roles in the UK.
The company with most openings is Experis as they are hiring for 76 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.
The company with most openings is Experis as they are hiring for 76 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.