2517 IT & Software Developer jobs in the UK
Second Line Service Desk Support Engineer
£30,000 - 30,000
Set2Recruit
Gandy Street 9, Bristol
£30,000 - 30,000
Requirements
Must:
We are looking for a candidate with at least 2-4 years of experience in a Service Desk or IT Support role, particularly within a Managed Service Provider (MSP) environment. You should have proven experience supporting multiple clients and possess a strong understanding of Microsoft Azure, including Azure Active Directory, security, identity, and basic administration. Excellent troubleshooting skills with Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive are essential. You should also have solid experience with Active Directory, Group Policy, DNS, and DHCP, as well as familiarity with Windows Server (2016/2019/2022). Experience with Intune / Endpoint Manager and an understanding of basic networking concepts (TCP/IP, firewalls, routing, VPN) is important. Strong communication skills and a customer-focused mindset are a must, along with the ability to prioritize and manage multiple tasks in a fast-paced MSP setting.
Responsibilities
In this role, you will provide 2nd line technical support via phone, email, and remote tools to multiple clients in an MSP environment. You will troubleshoot issues related to Microsoft 365, Azure, Active Directory, and core Windows services. We expect you to manage and resolve escalated tickets within agreed SLAs, ensuring accurate and clear documentation throughout the process. You will support and maintain client infrastructure, which includes Windows Server, networking, VPN, Intune/endpoint management, Exchange Online, and SharePoint. Additionally, conducting root-cause analysis and implementing permanent fixes where possible will be part of your responsibilities. You will assist with user onboarding/offboarding, permissions, and security policies, as well as deploy software, updates, and patches across client environments. Collaboration with 1st and 3rd line teams to ensure seamless service delivery is also essential, alongside contributing to process improvements and knowledge base documentation.
Description
We are actively seeking a proactive and customer-focused 2nd Line Service Desk Support Engineer who enjoys troubleshooting complex issues, improving systems, and delivering high-quality support to a diverse client base. This role is based in Bristol and offers an exciting opportunity to be part of a dynamic team, where your expertise will make a significant impact on our operations and client satisfaction.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2517 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Otodynamics Ltd, LendingCrowd, Access4, Yorkshire Dental Suite, razorblue Careers, Autopeople Uk Limited, Consultive Solutions Limited among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 80 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 80 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.