2881 IT & Software Developer jobs in the UK
Requirements
Must:
- Strong 2nd Line / Escalation experience within an MSP environment
- Excellent knowledge of Microsoft 365 (O365)
- Proficient in Windows Server (2016/2019/2022)
- Experience with Azure AD
- Familiarity with Intune / Endpoint Manager
- Understanding of Group Policy
- Skilled in Active Directory
- Experience supporting desktops, laptops, and mobile devices
- Networking knowledge (DNS, DHCP, TCP/IP)
- Proven experience working in an MSP environment
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Experience working to ITIL processes (Incident, Problem, Change)
- ITIL certification desirable but not essential
Responsibilities
- Act as the primary escalation point for 2nd Line technical issues
- Provide hands-on technical support across Microsoft technologies
- Lead, support, and mentor Service Desk Engineers (1st/2nd Line)
- Ensure incidents and service requests are resolved within SLA
- Own problem management and root cause analysis
- Assist with onboarding new clients and service transitions
- Maintain accurate documentation and knowledge base articles
- Work in line with ITIL frameworks and best practices
- Liaise with 3rd Line engineers and vendors when required
Description
We are a growing Managed Service Provider based in Swindon looking to appoint a Service Desk Lead. This role is ideal for a strong 2nd Line Engineer who enjoys being the technical escalation point, mentoring engineers, and maintaining high service standards. We offer a salary of up to £40,000, clear progression opportunities, a supportive, team-focused environment, exposure to modern Microsoft cloud technologies, and ongoing training and development.
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You can find IT Manager salaries in the UK here.
How many IT Manager jobs are in the UK?
Currently, there are 2881 Manager openings. Check also: CTO jobs, ERP jobs, Architect jobs - all with salary brackets.
Is the UK a good place for IT Managers?
The UK is one of the best countries to work as a IT Manager. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Manager jobs in the UK?
Mas & Pas Limited, The Scouts Association, Sainsbury's, FCDO Services, Una Watch, OpenWorks Engineering, B&Q among others, are currently hiring for Manager roles in the UK.
The company with most openings is Experis as they are hiring for 98 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.
The company with most openings is Experis as they are hiring for 98 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.