2781 IT & Software Developer jobs in the UK
2nd Line Support Engineer
£29,000 - 33,000
Set2Recruit
Providence Court 5, Gloucester
£29,000 - 33,000
Requirements
Must:
- Proven experience in a 2nd line IT support role, ideally within a Managed Service Provider environment
- Strong knowledge of Microsoft Windows desktop and server operating systems
- Experience supporting Microsoft 365 and cloud-based services
- Solid understanding of networking fundamentals and troubleshooting
- Experience using ticketing systems and remote support tools
- Strong communication skills with a customer-focused approach
- Ability to manage and prioritise a varied workload in a busy support environment
Technologies
Active Directory
Firewall
Microsoft 365
TCP/IP
Office 365
Responsibilities
- Provide 2nd line technical support to multiple MSP clients via phone, email, and remote support tools
- Handle escalated tickets from the 1st line team, ensuring issues are resolved within agreed SLAs
- Troubleshoot and support Windows 10/11 and Windows Server environments
- Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive
- Manage Active Directory, Group Policy, user accounts, permissions, and security groups
- Diagnose and resolve networking issues including DNS, DHCP, TCP/IP, VPNs, and firewall-related problems
- Support onboarding and offboarding of users and devices
- Maintain accurate ticket updates and technical documentation
- Escalate complex or unresolved issues to 3rd line support when required
- Work collaboratively with internal teams to improve service delivery and processes
Description
We are a well-established and growing Managed Service Provider (MSP) based in Gloucester, looking to recruit a 2nd Line Service Desk Engineer. This position offers an excellent opportunity for an experienced support engineer to join our busy technical team, supporting a diverse client base in a fast-paced environment. We provide a hybrid working model, private health and dental care, paid charity leave, and funded training for industry-recognized certifications. Our supportive team culture fosters training, development, and career progression.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2781 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Bluefruit Software Limited, Mas & Pas Limited, LendingCrowd, KubeNet, Sellafield Ltd, Interface, Ctrl Alt among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 97 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 97 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.